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Shipments and returns

Estimated cost of transportation

Generally, you can estimate the cost of transport in the consultation window shopping basket. This estimate does not require pre-registration or login.

Under the summary of your cart, select the country of destination, carriers available and the corresponding charges will be displayed.

The transportation of your parcel

Packages are generally dispatched within 1 to 3 days after receipt of payment. At your command, if possible, a date for delivery will be provided.

We take great care packaging orders. We use sturdy packaging and neutral in order to limit the risk of damage and theft during shipping. Without prejudicing the right of withdrawal, to receive the package, it is your responsibility to check the package and to control the content and where appropriate, to issue immediately with the carrier with the delivery and let us know. Claims are valid only if notified by registered letter addressed to the carrier within 72 hours starting on the receipt. Otherwise, we can not exchange, refund or reship goods damaged or missing.

Depending on the carrier choice, and whenever possible we will provide you with a link that lets you online track your package.

Shipping charges include packaging, handling and postage. They may contain a fixed and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will pay postage for each of them.

In the case of oversized parcel carriers for our usual, we will contact you by email with you to find a suitable carrier.


For returns, the customer must first contact our company to obtain a return note and advice to re-shipment. We do not accept returns against default. Packages sent without return slip is systematically rejected by our company and we can not be held responsible for their degradation or loss.